---
title: Approving people who ask to join
description: Approve or decline colleagues waiting to join, or let them join automatically
---

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# Approving people who ask to join

## Approve or decline colleagues waiting to join, or let them join automatically

## Quick answer

**Where:** Web app only, admins: do this in the **web app** ([app.deskfound.com](https://app.deskfound.com)). It isn't available in Slack.

When someone with your company email signs up without an invitation, they wait for approval and your admins get an email. Go to **Users → Pending Approval** and click **Approve** or **Decline**.

## How it works

- A colleague signs in to Deskfound with your company email domain.
- If **Join by domain** is off, they see "Waiting for approval", and every admin gets an email titled "Approve \[name\] to join \[company\]" with an **Approve or Deny** button.
- Until someone approves them, they can't use Deskfound.

## Approve or decline

1. Click the **Users** icon at the top right of the web app and open the **Pending Approval** tab.
2. Click **Approve** to let them in, or **Decline** to refuse.

Declining deactivates them rather than deleting them, so they can't keep requesting. You can reactivate them later from **Deactivated Users**.

Approving uses a seat. If every seat is in use, Deskfound tells you, and you'll need to add seats or deactivate someone first.

## Skip approvals

To let anyone with your company email join automatically, turn on **Join by domain** in **Settings → Account** and click **Save changes**. If your seats are full, new people still wait in Pending Approval until there's room.

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