---
title: Cancelling or deleting your Deskfound account
description: Stop paying, or have your company's account and data deleted
---

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# Cancelling or deleting your Deskfound account

## Stop paying, or have your company's account and data deleted

## Quick answer

**Where:** Cancelling a subscription is done by the account owner in the **web app** ([app.deskfound.com](https://app.deskfound.com)) under **Settings → Billing**. Deleting your account is done by email: there is no delete button in the web app or in Slack. Email [support@deskfound.com](mailto:support@deskfound.com) and we'll delete it for you.

- **To stop paying:** the account owner cancels the subscription in **Settings → Billing**. See *Deskfound pricing and plans*.
- **To permanently delete your company's account and data:** email [support@deskfound.com](mailto:support@deskfound.com) from an admin's email address and ask us to delete it. This is the only way to delete an account. See *Permanently deleting your Deskfound account and data*.
- **To remove one person:** an admin deactivates them on the Users page. See *Managing users*.

## Cancel a paid subscription

1. The account owner goes to **Settings → Billing**.
2. Click **Cancel subscription**, then **Yes, cancel**.

Your seats stay active until the end of the month you've paid for, and you won't be charged again. The account then moves to the free plan of 10 users, so you'll need to deactivate people first if you have more than 10. Your data stays in place.

## Delete your company's account

Email [support@deskfound.com](mailto:support@deskfound.com) from an admin's email address with your company name. If you have a paid subscription, cancel it first. We'll confirm before deleting anything. Deleting your account removes your company's users, offices, desks and booking history, and it can't be undone, so export any reports you want to keep first.

## Delete your own data

If you're a team member and want your personal data removed, ask your company's Deskfound admin, or email us and we'll work with them.

## Remove Deskfound from Slack

An admin can click **Disconnect** in **Settings → Slack**. To remove the app completely, a Slack workspace admin can also remove Deskfound from your Slack workspace's app settings.

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