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Meeting rooms aren't showing or can't be booked

Fixes for missing rooms, calendar connection errors and booking problems

Quick answer

Where: Meeting rooms are booked in the web app (app.deskfound.com) only. They can't be booked in Slack.

For rooms to appear, an admin must connect Google Workspace, turn on the Meeting Rooms tab and give each room a location. To book one, you also need to connect your own Google Calendar in Settings → Personal.

There's no Meeting Rooms tab

The tab only appears when all of these are true:

  • An admin has connected Google Workspace in Settings → Google.
  • Show the Meeting Rooms tab on the booking page is ticked.
  • The office you're viewing has at least one room that's enabled and assigned to it.

Admins: see Setting up Google meeting rooms.

A room is missing

  • Admins: in Settings → Google, click Refresh Meeting Rooms, then check the room has a location and isn't disabled. Filter by Unassigned to find rooms without a location.
  • The room must exist as a resource in your Google Workspace.

"Connect your Google Calendar…"

Go to Settings → Personal and click Connect Google Calendar. You only need to do this once.

"Google rejected the saved connection" or "Reconnect needed"

Access was revoked or expired in Google. Reconnect: in Settings → Personal for your own calendar, or Settings → Google (admins) for your company's connection.

"That room's calendar isn't shared with your account"

Your Google account can't see that room. Ask your Google Workspace admin to share the room's calendar with your organization.

A booking doesn't show up straight away

Google can take a few moments to update. Click Refresh on the room's calendar.

We use Microsoft 365 / Outlook

Meeting room booking currently works with Google Workspace only.