Deskfound pricing and plans

Quick answer

Where: Web app only, account owner: do this in the web app (app.deskfound.com) under Settings → Billing. It isn't available in Slack.

Deskfound is free for up to 10 users, with no time limit. There's no separate free trial: the free plan is how teams try Deskfound with a small group before rolling it out. Above 10 users, you pay $1.50 USD per seat per month, billed monthly by credit card. The paid plan includes everything Deskfound does. Reports and data export aren't available on the free plan.

How seats work

A seat is one active user in your Deskfound account.

• The first 10 seats are free. If your team has 10 or fewer active users, you don't pay anything.
• Paid plans start at 15 seats and go up in steps of 5 (15, 20, 25, 30 and so on, up to 500). Choose the smallest number that covers your team. For example, a team of 22 active users needs 25 seats.
• Your price is your seat count × $1.50. For example, 25 seats is $37.50 a month and 100 seats is $150 a month.
• More than 500 users? Email hello@deskfound.com and we'll set it up for you.

Who counts as a seat

Active users use a seat. A pending invitation also holds a seat until the person joins or you cancel the invitation, so you can't invite more people than you have seats for.

These don't use a seat:

• Deactivated users. If someone only visits the office occasionally, an admin can deactivate them when they don't need access and reactivate them later.
• Guests. When an admin books a desk for a guest, the guest doesn't get app access and doesn't use a seat. See Guests and visitors.

When all your seats are in use

Once every seat is in use, nobody else can join until you add seats. This applies to inviting someone new, reactivating a user and new people joining with your company email domain. Admins will see the message "Every seat is in use." To add more seats, the account owner goes to Settings → Billing (see below).

What's included

The paid plan includes everything, with no add-ons or feature tiers:

• Desk booking in Slack and in the web app, including half-day and repeating bookings
• Hot desks, dedicated (permanent) desks and desk reservations
• Multiple office locations and floor plans
• Meeting room booking with Google Calendar
• Parking and dog bookings
• Desk resources such as monitors and standing desks
• Desk labels with QR codes
• Daily and weekly Slack updates on who's in the office
• Office events
• Reports: location usage and team attendance, with CSV export. See Reports and exporting booking data.

Free plan

Free accounts get every feature above except reports and data export. Start a paid plan to unlock them.

Pricing is based only on seats. There are no extra fees for locations, desks, meeting rooms or parking spots.

Managing your subscription

Only the account owner (the person who created your Deskfound account) can see the Billing tab. Go to Settings → Billing.

Start a paid plan

1. Under Subscribe, choose your number of Seats. The list starts on the smallest option that fits your current team.
2. Click Checkout and enter your card details on the secure Stripe payment page.

Add or remove seats

Seats don't change automatically when your team grows. To change them:

1. Under Change seats, choose the new number.
2. Click Update seats.

The change is prorated for the rest of your billing month. To reduce your seats, you first need to have no more active users than the new number. Deactivate users first if needed.

Invoices, receipts and payment card

Click Open Self-Service Portal to download invoices and receipts or update your credit card. Seat changes and cancelling are done on the Billing page itself, not in the portal.

If a payment fails, the Billing page shows a warning. Update your card in the portal. We'll keep retrying the payment in the meantime.

Cancel your subscription

1. Click Cancel subscription, then Yes, cancel to confirm.
2. Your seats stay active until the end of the month you've already paid for. You won't be charged after that.

When the subscription ends, your account moves to the free plan of 10 seats, so you'll need to bring your team down to 10 active users before you cancel. If you change your mind, click Resume subscription any time before the end date.

Billing details

• Monthly only. There's no annual plan, and you can cancel anytime.
• Credit card only. We don't accept bank transfers, cheques or payment by invoice.
• Currency: all prices are in US dollars (USD).
• Existing customers: if you've been with Deskfound for a while, you may be on an earlier price. You'll keep that price when you add or remove seats.

Quotes and procurement

If your organization needs a formal quote or vendor paperwork, email hello@deskfound.com with your number of users and we'll send it. Payment is still by credit card.

Frequently asked questions

Is Deskfound really free?
Yes. Teams of up to 10 active users pay nothing. The free plan includes every feature except reports and data export.

Is there a free trial?
There's no separate trial. Use the free plan with up to 10 users for as long as you like, then start a paid plan when you're ready to roll out to more people.

What happens when an 11th person tries to join?
They can't join until the account owner starts a paid plan. Paid plans start at 15 seats.

Will my plan change automatically when we add people?
No. The account owner changes the seat count in Settings → Billing.

Do we pay for people who rarely come into the office?
Only while they're active users. Deactivated users don't use a seat. Pending invitations do hold a seat until they're accepted or cancelled.

Do guests cost extra?
No. Guest desk bookings don't use a seat.

Do you charge for meeting rooms, parking or extra locations?
No. You only pay for seats.

Do you offer annual billing or discounts?
No. Deskfound is billed monthly, and you can cancel anytime.

How can we pay?
By credit card only.

I'm an admin but I can't see Billing. Why?
Only the account owner can see the Billing tab. Ask them, or email support@deskfound.com if the owner has left your company.

If I cancel, do I lose access right away?
No. Your seats stay active until the end of the month you've paid for.