Managing users: deactivate, reactivate and change location

Quick answer

Where: Web app only, admins: do this in the web app (app.deskfound.com). It isn't available in Slack.

Click the Users icon at the top right of the web app. To remove someone, click ••• on their row and choose Deactivate. They're signed out straight away and their seat is freed. You can reactivate them later.

The Users page

Only admins can see it. Its tabs are:

• Active Users: everyone who can use Deskfound. Search by name, email or location.
• Deactivated Users: people who can't sign in.
• Pending Approval: people waiting to join. See Approving people who ask to join.
• Invited Users: invitations not yet accepted. See Inviting your team.
• Guests: visitors you've booked desks for. See Guests and visitors.

The Slack column shows Linked for people whose Slack account is connected, so they get Slack reminders and can use /book. People who aren't linked still get email reminders.

Deactivate someone

1. On Active Users, click ••• on their row.
2. Click Deactivate and confirm.

They're signed out and can't sign in until reactivated. Deactivated users don't use a seat, and their past bookings stay in your reports. You can't deactivate yourself.

Reactivate someone

On Deactivated Users, click ••• on their row and choose Reactivate. This uses a seat, so it only works if you have one free.

Tip: for people who only come in occasionally, you can reactivate them when they need access and deactivate them afterwards.

Change someone's home office

On Active Users, change their Location. This is the office their booking page opens on. They can also change it themselves in Settings → Personal.

Deleting a user completely

Deactivating is the way to remove someone, and it keeps your booking history accurate. If you need a person's data deleted, email support@deskfound.com.