I can't sign in

Quick answer

Where: Signing in is for the web app (app.deskfound.com). If Slack commands aren't working, see Deskfound isn't working in Slack.

Make sure you're using your work email and the same sign-in method as before. If a password doesn't work, use Forgot password? or a one-time email link. Most sign-in problems are solved by one of the fixes below.

Common problems

• "Deskfound requires a work email address": you used a personal address (Gmail, Outlook.com, iCloud…). Sign in with your company email.
• Your password doesn't work: click Login with email → Or you can sign in manually instead → Forgot password? to set a new one. If you're new to the rebuilt Deskfound and used a password before, you'll need to do this once.
• The login or reset email didn't arrive: check spam and junk, and wait a few minutes before requesting another. Emails come from no-reply@deskfound.com; ask IT to allow it if your company filters email.
• "Your reset link has expired" or the login link doesn't work: links can only be used once and expire after 24 hours. Request a new one.
• Google or Microsoft sign-in fails: try the other button if you're not sure which your company uses, or use Login with email instead. Your IT team may need to allow Deskfound in your Microsoft or Google admin settings.
• "Waiting for approval": an admin at your company needs to approve you. They've been emailed. If it's taking a while, contact your office manager.
• You're signed out straight away or see that your account is deactivated: an admin has deactivated your account. Ask them to reactivate it.
• You end up on "Create company account": your email's domain isn't connected to your company's Deskfound account. Check you're using your work email. If your company uses more than one domain, an admin can ask us to add yours. See Adding more email domains.
• "Could not verify your session": this is usually a brief connection problem. Click try again, or refresh the page.
• "A new version of Deskfound is available": click Reload to get the latest version.

Still can't get in?

Click the chat bubble on the sign-in page or email support@deskfound.com with the email address you're signing in with and what you see.