---
title: Permanently deleting your Deskfound account and data
description: How to have your company's account, users and booking data deleted for good
---

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# Permanently deleting your Deskfound account and data

## How to have your company's account, users and booking data deleted for good

## Quick answer

**Where:** By email. There's no delete button in the web app or in Slack.

To permanently delete your company's Deskfound account, email [support@deskfound.com](mailto:support@deskfound.com) from an admin's email address with your company name and ask us to delete it. We'll confirm with you before deleting anything.

## Before you ask us to delete it

1. **Cancel your subscription** if you're on a paid plan, so you aren't charged again. The account owner does this in the web app under **Settings → Billing**: click **Cancel subscription**, then **Yes, cancel**.
2. **Export anything you want to keep.** On a paid plan, admins can export booking reports to CSV from **Reports** in the web app. After deletion, the data can't be recovered.
3. **Optionally, disconnect Slack** in **Settings → Slack**, and ask a Slack workspace admin to remove the Deskfound app from your workspace.

## What gets deleted

Your company's users, offices, desks, floor plans, bookings and booking history, and your Slack and Google connections. This can't be undone.

## Cancelling isn't deleting

Cancelling your subscription only stops payment. Your account moves to the free plan of 10 users and your data stays in place, so you can come back any time. To remove the data as well, ask us to delete the account.

## Deleting one person's data

To remove one person, an admin deactivates them on the Users page in the web app. If you're a team member and want your personal data deleted, ask your company's Deskfound admin, or email [support@deskfound.com](mailto:support@deskfound.com) and we'll work with them.

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