Deskfound isn't working in Slack

Quick answer

Where: This is about Slack. Admins fix the connection in the web app (app.deskfound.com) under Settings → Slack.

Most Slack problems come down to three things: Deskfound isn't connected to your Slack workspace, your Slack email doesn't match your Deskfound email, or a setting is turned off. Work through the fixes below.

"Your team hasn't connected Deskfound to Slack yet"

An admin needs to connect your Slack workspace in Settings → Slack. See Connecting Deskfound to your Slack workspace.

"I couldn't find a Deskfound account for [email]"

The email on your Slack profile doesn't match a Deskfound account at your company. Sign in to Deskfound with that email, ask an admin to invite it, or change your Slack email to match. See How to link your Slack account.

I can't find Deskfound in Slack

Search for "Deskfound" in Slack's search bar or under Apps. If it isn't there, it hasn't been added to your workspace yet; ask your admin.

I'm not getting reminders in Slack

• In Settings → Personal, set Booking reminders to Slack or Both.
• Make sure your Slack account is linked: Settings → Personal should show Connected! under Connect to Slack.
• Reminders are sent at 7am in your office's timezone, only on days you have a booking.

There's no Check in button in Slack

An admin needs to turn on Slack check-in in Settings → Account. You can always check in on the web.

The office channel isn't getting messages

• In Settings → Slack, check the location has a channel, the message is enabled, and you clicked Save.
• Only public channels can be chosen.
• The location's status must be Open.
• Use Send test message to check. If it fails, disconnect and reconnect Slack.

A desk I want isn't in the /book list

The list only shows desks that are free for the date and timeslot you chose, and at most 100 at a time. Pick an area to narrow the list, or check the web booking page.

Still not working?

Email support@deskfound.com with what you typed and the exact message you saw.